7. LIABILITY: We carry professional indemnity liability cover of £1,000,000 which is the level of cover specified by the Master of the Faculties. We therefore limit the level of our liability to you to £1,000,000.
8. COMPLAINTS: We aim to provide all clients with an efficient and high standard of service. However, in the unlikely event that you should wish to complain, then you should follow the complaints procedure set out below. Notaries are regulated by the Faculty Office of the Archbishop of Canterbury: The Faculty Office, 1 The Sanctuary, Westminster, London, SW1 3JT, Telephone: 0207 222 5381, Email: faculty.office:1thesanctuary.com, Website: www.facultyoffice.org.uk
If you are dissatisfied about the service you have received, please do not hesitate to contact us. If we are unable to resolve the matter then you may complain to the Notaries Society of which we are members, who have a complaints Procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.
In that case please write (but do not enclose any original documents (with full details of your complaint to: The Secretary of The Notaries Society, Old Church Chambers, 23 Sandhill Road, St James, Northampton, NN5 5LH, Email: [email protected], Tel: 01604 758908
If you have any difficulty making a complaint in writing, please do not hesitate to call the Notaries Society/The Faculty Office for assistance.
Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of eight weeks from the date you first notified me that you were dissatisfied, make your complaint to the Legal Ombudsman*, if you are not happy with the result:
Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ, Tel: 0300 555 0333, Email: [email protected], Website: